Day of Event

With athletes, volunteers and spectators, more than 7,000 people are expected to attend Hustle Up the Hancock. Important hints have been provided below to help you plan your event day experience.

Transportation & Parking

Transportation to John Hancock Center and parking costs are the responsibility of each climber. We’ve assembled transportation and parking information to assist you.

Security

We are guests of John Hancock Center, which houses both businesses and personal residences. Please be courteous to all. Security procedures must be followed and security personnel will be present in all areas. Car and bag checks may be done in the parking garage and other areas and is left up to the discretion of John Hancock Center security.

To ensure everyone’s safety, climbers are not permitted to leave the stairwells unless escorted by JHC security, who will be stationed at 10 floor intervals (approximately). JHC security will be in radio communication and prepared to assist you in case of an emergency.

Restrooms

Before you climb, restrooms are located on the Concourse/Garden Level BEHIND the Cheesecake Factory (not inside) and in 360 CHICAGO Gift Shop behind the entrance desk. Facilities are also located at the finish line in 360 CHICAGO — men’s on the north side, women’s on the south side. No restroom facilities are accessible from the stairwells. Like all large fitness events, lines for restrooms are likely to be long.

Gear & Coat Check

Learn how to make gear and coat check a breeze on event day.

Event Photos

A variety of photo opportunities are provided at Hustle Up the Hancock to capture your climb experience.

Finish Line Tickets

Your friends and family can purchase Finish Line Tickets and meet you in 360 CHICAGO at the end of your triumphant climb.

Medical Assistance

Medical staff will be on-site for those who may need assistance throughout the event in various areas including the concourse level, stairwells and at the finish line in 360 CHICAGO. They are easily identified by their red shirts with white print. An ambulance with paramedic staff will also be on site. Any volunteer can assist you with accessing medical personnel. If you must exit the stairwell in case of an emergency or you are unable to complete the climb, please seek security, volunteer or medical staff for assistance to be properly escorted. Do not exit any floor without JHC security personnel!